RETURNS AND EXCHANGE GUARANTEE
We want you to be completely happy with your purchase from Board Game Fun. If you encounter any issue with your order, we will do our best to make it right.
Items not eligible to be returned or exchanged due to the nature of these items: All Final Sale items, customized items, wristbands, string bracelets, and all mystery items.
Our Guarantee
Our hope is that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 35 days from the original shipping date.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. If any part of your order arrives damaged, please email returns@boardgamefun.com with a photo of the damaged items, and we will assist you with your inquiry.
Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at refunds@boardgamefun.com (Name, Order Number, and any information of why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
Almost all of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Clearance Items Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. After this time, unfortunately we can’t offer you a refund or replacement.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
Late or missing refunds
If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account as it may take some time before your refund is officially posted. This can take up to 10 business days. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at returns@boardgamefun.com.
Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International return postage must be paid for by the customer.
We are here for you.
If you have any issue, concerns or questions you may contact us:
Email: hello@boardgamefun.com
Address: 1701 NW 84th Ave Ste D10 Miami, Fl. 33126
Hours of Operation: 9am - 6pm (Eastern)
